D&S Custom Creations Plus LLC Online Store Policy

Welcome to D&S Custom Creations Plus LLC. We value your trust and strive to provide you with high-quality custom products and excellent customer service. Please review our online store policies carefully before making a purchase.

1. Order Processing

Custom Orders: All custom orders are processed upon receipt of payment and final approval of the design by the customer. Once the design is approved, changes cannot be made, and the order will enter production.

Processing Time: Standard processing time for most orders is 5-7 business days. Large or complex orders may require additional time. We will inform you of any delays.

Rush Orders: Rush processing is available for an additional fee. Please contact us to confirm availability and pricing.

2. Payment

Accepted Payment Methods: We accept all major credit cards, PayPal, and other secure payment methods available on our website. Payment must be received in full before an order is processed.

Sales Tax: Applicable sales tax will be added to orders based on your shipping address.

3. Shipping

Shipping Methods: We offer standard and expedited shipping options through various carriers. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

Shipping Time: Standard shipping typically takes 3-7 business days within the United States. International shipping times may vary.

Shipping Confirmation: A shipping confirmation with tracking information will be emailed to you once your order has been dispatched.

Lost or Damaged Packages: We are not responsible for lost or damaged packages once they have been shipped. Please contact the carrier directly for assistance.

4. Returns and Exchanges

Custom Products: Due to the personalized nature of our products, all sales are final. We do not accept returns or exchanges on custom items unless there is a defect in workmanship or materials.

Non-Custom Products: Non-custom items may be returned or exchanged within 14 days of receipt, provided they are in their original condition and packaging. The customer is responsible for return shipping costs.

Defective Products: If you receive a defective product, please contact us within 7 days of receipt. We will arrange for a replacement or refund upon verification of the defect.

5. Cancellations

Order Cancellation: Orders can be canceled within 24 hours of purchase. After 24 hours, orders cannot be canceled as they will have entered production.

6. Privacy Policy

Personal Information: We collect and store personal information only to process your orders and provide a personalized shopping experience. We do not share your information with third parties except as necessary to fulfill your order.

Data Security: We use secure servers and encryption to protect your data. Please review our full Privacy Policy for more details.

7. Customer Support

Contact Us: If you have any questions or concerns about your order, please contact our customer service team at info@dscustomcreationsplusllc.com or call 352-547-0747.

Response Time: We aim to respond to all inquiries within 24 hours during business days.

8. Disclaimer

Product Descriptions: We make every effort to ensure the accuracy of product descriptions, images, and pricing. However, we cannot guarantee that all information is error-free. In the event of a discrepancy, we reserve the right to correct any errors and modify the content at any time without prior notice.

9. Terms of Service

Governing Law: These policies and the use of our website are governed by the laws of the State of Florida. By purchasing from our online store, you agree to comply with these terms and any applicable laws and regulations.